A bad hire costs 2-3x salary. A good system prevents them.
People are your biggest cost — typically 40-60% of operating expenses. You'll learn time-to-hire (can you fill roles quickly?), cost-per-hire (are your recruitment channels expensive?), revenue per employee (are they generating enough output to justify their cost?), and employee turnover rate (are you losing people faster than you should?). You'll also understand employee utilization rate (for service businesses, are people billable or sitting idle?) and eNPS (employee net promoter score — would your team recommend your company to friends?)
Time to hire measures how long it takes to fill a vacancy from the moment a role is approved to the date a candidate accepts an offer. Reducing it saves money and maintains operational momentum.
5 min read · Beginner
Revenue per employee measures how efficiently your business generates revenue relative to its headcount. It is one of the clearest indicators of operational leverage.
3 min read · Beginner
Workforce productivity measures the output your team generates relative to the hours or cost invested. Tracking it helps you manage performance, plan staffing, and justify investment in people.
5 min read · Beginner
An employment contract is the legal agreement between employer and employee. UK law requires employers to provide a written statement of key employment particulars from day one.
5 min read · Beginner
A plain-English explanation of Diversity, Equity and Inclusion — what the terms mean, why DEI matters for business performance, and practical steps SMEs can take.
5 min read · Beginner
Employee utilisation rate tells you how much of your team's paid time is being spent on productive, billable, or value-adding work. Here's how to measure and improve it.
4 min read · Beginner
Follow this learning path to master people & hr metrics: hire right, retain talent.
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