Empty chairs are lost revenue. Recalls are profit.
Healthcare practices are service businesses with high fixed costs (rent, staff, equipment). You'll learn chair utilization (what % of time are chairs generating revenue?), treatment plan conversion (what % of recommended treatments do patients accept?), and patient recall rate (how many return for follow-up care?). You'll understand that a high-utilization practice with strong recall rates is far more profitable than one relying on new patient acquisition.
Part of this AskBiz Academy learning path.
AskBiz Academy
Part of this AskBiz Academy learning path.
AskBiz Academy
Part of this AskBiz Academy learning path.
AskBiz Academy
Part of this AskBiz Academy learning path.
AskBiz Academy
Net Promoter Score (NPS) measures customer loyalty by asking one question: how likely are you to recommend us? Learn how to calculate, interpret, and act on NPS.
3 min read · Beginner
Churn rate measures how fast you are losing customers or revenue. It is one of the most important — and most often ignored — metrics for any subscription business.
5 min read · Beginner
Gross margin tells you how much money is left after paying for what you sold. It's one of the most important numbers in any business.
4 min read · Beginner
Follow this learning path to master dental & healthcare practice: chair utilization & recall.
Get Started Free →