Professional Services: Utilization & Margin

About This Learning Path

Professional services scale through people and pricing. You'll learn utilization rate (what % of your time is billable vs admin/business development?), realisation rate (what % of your standard rate do you actually collect?), and revenue per employee (are partners pulling their weight?). You'll understand client profitability (some clients are loss-makers because of support overhead), and how to manage pipeline (predictable revenue comes from having consistent deal flow).

Modules (8)

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Follow this learning path to master professional services: utilization & margin.