Quality Management: Quality is Margin

About This Learning Path

Quality is not separate from profit — it drives it. You'll learn defect rate (how many units fail or need rework?), first-pass yield (how many get it right the first time?), and the cost of poor quality (rework, warranty claims, and lost customers). You'll understand why preventing one defect costs 5-10x less than fixing it after delivery, and how to measure customer satisfaction (CSAT and NPS) to know whether your quality meets expectations. Six Sigma and ISO 9001 are frameworks for systematizing quality improvement.

Modules (8)

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Follow this learning path to master quality management: quality is margin.