Running Logistics Reports: KPIs and Performance Analysis
How to use AskBiz POS Logistics reports to measure delivery performance — total deliveries, success rates, revenue, driver productivity, and zone-level analysis.
Key Takeaways
- The Logistics reports section contains five key reports: Summary, Driver Performance, Zone Analysis, Platform Revenue, and SLA Compliance.
- Set a consistent reporting cadence — weekly for operational decisions, monthly for strategic review.
- The most important logistics KPI is Delivery Success Rate — everything else is secondary to getting goods to customers reliably.
Getting to Logistics Reports
Go to POS > Logistics > Reports. The reports menu has several sub-sections. Start with Summary — this gives a high-level snapshot of your logistics operation for any date range: total orders created, total dispatched, total delivered, total failed, delivery revenue collected, average delivery time, and overall SLA compliance rate. Export the Summary as PDF for inclusion in a weekly operations report. The other sub-sections provide granular drill-downs into specific areas.
Summary report — the weekly check
The Summary report is your weekly health check for logistics. Key questions to answer each Monday: Did our delivery success rate stay above 90%? Was our average delivery time within SLA? Did delivery revenue cover our fleet costs? Were there any zones with significantly worse performance? If any metric is outside your target range, drill into the relevant detailed report to understand why. The Summary report should take 5 minutes to read — it's designed for operational decision-making, not detailed analysis.
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Start for free →Zone analysis report
The Zone Analysis report breaks down delivery performance by geographic zone. For each zone: number of deliveries, success rate, average delivery time, failed attempt rate, and delivery revenue. Sort by success rate to find your worst-performing zones. Poor-performing zones often have structural issues: confusing addressing, poor parking, or high-density buildings with difficult access. Use the zone analysis to decide where to invest in route optimisation, additional driver training, or better delivery instructions.
Revenue and cost analysis
The Revenue report shows delivery fees collected, broken down by date, zone, driver, and platform (if using integrations). Compare delivery revenue to your estimated delivery costs: (Driver hours × hourly rate) + (distance × fuel cost per km) + vehicle depreciation. If delivery fees don't cover costs, your delivery operation is subsidising your sales — intentional if it's a customer acquisition strategy, but you should know. If delivery is profitable, understand which zones and time slots are most profitable and prioritise them.
Exporting and sharing logistics data
Every logistics report can be exported as CSV or PDF. CSV is useful for further analysis in Excel or sharing with your operations team. PDF is useful for presenting to stakeholders. Set up scheduled report exports in Reports > Schedule: for example, a weekly Driver Performance CSV emailed to your logistics manager every Monday morning, and a monthly SLA Compliance PDF emailed to your operations director on the 1st of each month. Automated reporting reduces the chance of data being reviewed only when something goes wrong.