Understanding the Logistics Dashboard
A complete guide to the AskBiz POS Logistics dashboard — reading parcel counts, fleet status, delivery revenue, and performance metrics at a glance.
Key Takeaways
- The Logistics dashboard shows live parcel counts by status — Pending, In Transit, Delivered, Failed — so you know the health of your delivery operation at a glance.
- Use the Branch and date filters to isolate a single location's logistics performance.
- Delivery revenue (fees collected from customers) appears separately from product revenue so you can track your delivery model's profitability.
Navigating to the Logistics section
From the top navigation bar, click POS. In the sub-navigation, click Logistics. The dashboard loads showing your delivery operation's headline metrics. At the top, three filter controls let you focus the data: Branch (All Branches or a specific location), Sector (your business type, if multi-sector), and Date Range (Today, Yesterday, Last 7 days, Last 30 days, or custom). Set these before reading any numbers — leaving it on All Branches with a broad date range gives you the aggregate picture; narrowing to a single branch and today gives you the operational view.
Parcel status overview
The four headline tiles show your parcel pipeline: Pending (orders received but not yet assigned to a driver), In Transit (out for delivery right now), Delivered (successfully completed), and Failed (delivery attempt made but unsuccessful). The ratio of Delivered to Failed tells you your delivery success rate — a healthy operation typically achieves 90–95% first-attempt success. High Pending counts early in the day are normal; high Pending counts late in the day mean orders aren't being dispatched fast enough.
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Start for free →Fleet status
Below the parcel tiles, the Fleet section shows each driver's current status: Available (logged in and waiting for assignments), On Route (currently making deliveries), Off Duty (not currently active). The number beside each driver shows how many parcels they currently have on board. A driver with a high parcel count and a long active time may be struggling with a difficult route — check in. Drivers showing Available with parcels still Pending means you need to assign or they need to accept.
Delivery revenue tile
The Revenue tile on the Logistics dashboard shows delivery fees collected from customers in the selected period — not the value of goods being delivered, but the charge for the delivery service itself. This is the income your logistics operation generates. Compare it against the cost of running the operation (driver wages, fuel, vehicle costs) to assess delivery profitability. If delivery fees consistently fall short of costs, you either need to raise delivery charges or optimise the route efficiency to reduce cost per parcel.
Recent deliveries feed
Below the fleet section, a live feed shows the most recent delivery events: 'Order #1042 delivered by James — 14:32', 'Order #1039 failed attempt — customer not home — 14:18'. This feed refreshes automatically. It's the closest thing to a live control tower view of your delivery operation. Click any event row to see the full delivery record — the customer's address, the assigned driver, all status updates with timestamps, and any notes left by the driver.