Adding and Managing Delivery Drivers
How to set up driver profiles in AskBiz POS, manage their availability, track their activity, and control what they can see and do in the driver app.
Key Takeaways
- Each driver has a profile in AskBiz with login credentials for the driver app — they don't need access to the full POS.
- Driver availability is controlled by their active/inactive status and their working hours settings.
- You can see every driver's current location, parcel load, and recent delivery history from the Logistics dashboard.
Creating a driver profile
Go to POS > Logistics > Drivers. Click Add Driver. Fill in: Full Name, Phone Number (used for customer-facing notifications — 'Your driver James will call on arrival'), Email Address (for app login), and Vehicle Type (motorcycle, car, van, bicycle — this affects which delivery zones they can cover). Set their Branch — the location they operate from. If your drivers work across multiple branches, set their primary branch here and allow multi-branch access in their permissions. Click Save and set an initial password.
The driver app
Drivers use the AskBiz Driver App (available on iOS and Android) rather than the full POS. They log in with their email and password. The app shows: their current queue of assigned deliveries, the customer address and contact for each, the items in each delivery, and delivery notes. Drivers update delivery status from the app: tapping Mark as Delivered confirms a successful delivery; tapping Failed Attempt logs an unsuccessful one with a reason. All updates sync to your Logistics dashboard in real time.
Free — no card needed
See this in action for your business
AskBiz tracks these metrics automatically — just connect your data and start asking questions.
Start for free →Setting working hours and availability
On each driver's profile, set their Working Hours — the days and times they're typically available. This helps the dispatch screen show only drivers who are scheduled to work when you're assigning deliveries. A driver can also set themselves as Available or Off Duty from within their app, overriding the schedule for ad-hoc changes (e.g. calling in sick or working extra hours). The Logistics dashboard reflects their real-time availability status.
Vehicle and zone assignment
If you've set up delivery zones, assign each driver to the zones they cover. A motorcycle driver might cover a tight urban zone; a van driver covers wider suburban zones. When you create a delivery order for an address in Zone B, only drivers assigned to Zone B appear in the Available Drivers list. This prevents accidentally dispatching a bicycle courier to an address 20 miles away. For small operations with no formal zones, leave zone assignment open — any driver can take any delivery.
Viewing driver performance
On any driver's profile page, click the Performance tab. You'll see: total deliveries completed this period, on-time delivery rate (% delivered within the promised window), average delivery time (from dispatch to completion), failed attempt rate, and customer feedback score (if you've enabled post-delivery ratings). This data is useful for annual reviews, deciding which drivers to prioritise for peak periods, and identifying who might need additional training or support.