Tracking Parcels and Updating Delivery Status
How to monitor delivery progress in AskBiz POS — tracking parcel status in real time, updating status manually, and investigating delayed or stuck orders.
Key Takeaways
- Every delivery order has a status timeline — from Created through Dispatched, In Transit, and Delivered (or Failed).
- Status updates happen automatically when drivers use the app, but managers can also update status manually for edge cases.
- The tracking link sent to customers lets them follow their delivery without calling you.
The delivery status timeline
Every delivery order in AskBiz moves through a defined status sequence: Created (order exists, not yet assigned), Assigned (driver allocated, not yet departed), In Transit (driver has picked up and is en route), Delivered (customer received the goods), or Failed (attempt made, unsuccessful). Each status change is timestamped automatically and logged to the order's audit trail. You can see the full timeline — including which staff member created the order, which driver was assigned, and when each status change occurred — by opening any delivery from the Logistics tab.
Tracking from the Logistics dashboard
The Logistics dashboard shows all In Transit parcels as a live list or on a map (if GPS tracking is enabled). Click any In Transit order to see the delivery detail screen: the customer's address, the driver's last known location, the time it was dispatched, and the estimated arrival time. If the driver is significantly delayed versus the estimated arrival, this is the view that will show it — flag it and contact the driver directly to understand the situation.
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Start for free →Manual status updates
Status normally updates from the driver's app. But sometimes you need to update manually — the driver's phone died, they have no signal, or the delivery was completed by a third-party courier who doesn't use the app. Open the delivery order and click Update Status. Select the new status from the dropdown: Picked Up, In Transit, Delivered, or Failed Attempt. Add a note explaining the manual update. The timestamp records when the update was made and who made it.
The customer tracking link
When an order is dispatched, AskBiz can automatically send the customer a tracking link via SMS or email (configure this in Logistics > Settings > Notifications). The tracking link shows the customer a live status page: 'Your order is on its way. Driver: James. Estimated arrival: 2:45pm.' As the driver's status updates, the page refreshes. Customers who can see their delivery progressing are far less likely to call asking 'where is my order?' — reducing your inbound contact volume significantly.
Investigating stuck orders
A delivery showing In Transit for an unusually long time is a warning sign. Open the order and check the timeline: when was it dispatched? Where was the driver last located? Has any update been received from the driver? Call the driver first — most 'stuck' deliveries are explained by traffic, a difficult address, or a phone with low battery. If you can't reach the driver, check the Logistics map for their last known position. If the situation isn't resolved, you may need to reassign the delivery to another driver.