Adding Product Images and Descriptions
How to upload product images and write product descriptions in AskBiz POS — making it easier for cashiers to identify products at the till and improving the customer-facing experience.
Key Takeaways
- Product images appear on the till screen and make identification faster — especially useful for products with similar names or barcodes.
- A clear description helps cashiers answer customer questions without leaving the till.
- Images and descriptions carry through to printed receipts and customer-facing displays if your setup includes a customer screen.
Why images matter at the till
Imagine a clothing shop with 15 different T-shirts in similar colours. Without images, the cashier is searching by name alone — slow and prone to error. With product images, each item in the till's product grid has a visual thumbnail. The cashier can glance and confirm they've selected the right product in a second. Images also reduce training time: a new cashier can learn products visually rather than needing to memorise every name.
Uploading a product image
Open a product in Operations > Retail > Products. Click the image placeholder at the top of the form (it shows a camera icon or the current image). Select Upload Image and choose a file from your device. Recommended image specifications: square format (1:1 ratio), at least 500×500 pixels, JPEG or PNG format under 2MB. AskBiz crops and resizes automatically. Good image sources: take a clean photo on a white background, use the supplier's product image (with permission), or download from the manufacturer's press kit.
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Start for free →Writing a product description
The Description field on the product form is a plain text field for internal notes about the product. Use it to capture information a cashier might need: 'Comes in pack of 6 — check customer wants the 6-pack not individual'; 'Ask customer for colour preference — not shown on barcode'; 'Age-restricted — verify ID before sale'. The description is visible to staff at the till when they tap the product tile for details. It's not shown on receipts by default — it's a staff-facing tool.
Customer-facing displays
If your till setup includes a customer-facing display (a second screen facing the customer), AskBiz shows the product image and name for each item as it's scanned. A clean, recognisable image builds trust with the customer — they can see exactly what they're buying as the cashier scans. For businesses where customer displays are standard (supermarkets, pharmacies, electronics stores), investing time in good product images pays off in fewer 'is that the right item?' questions.