logistics-deliveryreturns-management

Returns Costing You 28% of Revenue? The Hidden Logistics Problem

19 March 2025·Updated May 2026·10 min read·GuideIntermediate
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In this article
Key Takeaways

Returns are the silent margin killer in ecommerce. The average SMB spends 20-28% of their returns revenue on processing, carrier, and restocking costs — but most don't measure it by SKU. AskBiz integrates with your POS and shipping providers to give you returns cost by product, so you can fix the problem at the source.

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📊 By The Numbers
£45£6.50£3.20.40%£27,
Key Takeaways
  • Returns are the silent margin killer in ecommerce.
  • The average SMB spends 20-28% of their returns revenue on processing, carrier, and restocking costs — but most don't measure it by SKU.
  • AskBiz integrates with your POS and shipping providers to give you returns cost by product, so you can fix the problem at the source.

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