logistics-deliverylast-mile-operations

The 6 Logistics KPIs Every SMB Should Track (and How to Pull Them Automatically)

15 May 2025·Updated Aug 2025·9 min read·How-ToIntermediate
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Key Takeaways

Revenue is a vanity metric if your logistics costs are invisible. The 6 KPIs that actually tell you whether your delivery operation is profitable — cost per delivery, on-time rate, failed attempt rate, WISMO rate, return rate, and cost as % of revenue — can all be pulled automatically from AskBiz without manual data wrangling.

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📊 By The Numbers
35%3 percent£6.80£9.202.8 percent
Key Takeaways
  • Revenue is a vanity metric if your logistics costs are invisible.
  • The 6 KPIs that actually tell you whether your delivery operation is profitable — cost per delivery, on-time rate, failed attempt rate, WISMO rate, return rate, and cost as % of revenue — can all be pulled automatically from AskBiz without manual data wrangling.

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