Our AI Model & Provider
AskBiz uses Claude by Anthropic. Here's what that means — the model's capabilities, its limitations, how Anthropic handles data, and why we chose it.
The Model: Claude by Anthropic
AskBiz uses Claude, a large language model (LLM) developed by Anthropic PBC. Claude is a frontier AI model known for careful reasoning, strong instruction-following, and reduced hallucination rates compared to earlier LLMs.
We chose Claude for three specific reasons:
- Reduced fabrication — Claude is designed to say 'I don't know' rather than invent plausible-sounding but false answers. For financial data, this matters enormously.
- Long context window — Claude can hold large amounts of your business data in context during a single query, enabling richer, more accurate analysis.
- Constitutional AI — Anthropic trains Claude using a technique called Constitutional AI, which bakes safety and honesty principles into the model at a foundational level, not as an afterthought.
Model Version and Updates
AskBiz currently uses Claude Sonnet (Anthropic's balanced performance model). We do not use the smallest (Haiku) or largest (Opus) variants by default — Sonnet provides the best balance of speed, accuracy, and cost for business analytics queries.
When Anthropic releases a new Claude version, we evaluate it against our internal benchmark suite before deploying. We test for:
- Accuracy on financial calculation tasks
- Hallucination rate on business-specific questions
- Consistency across repeated identical queries
- Refusal accuracy (declining genuinely harmful requests without over-refusing legitimate ones)
Model version changes are announced in our changelog at askbiz.co/changelog at least 7 days before deployment.
What Anthropic Sees
When you ask a question, AskBiz sends a prompt to Anthropic's API. That prompt contains:
- Relevant excerpts of your business data (not the full dataset)
- Your question
- System instructions that define AskBiz's behaviour
Anthropic processes this transiently — the data is not retained after the API call completes. Anthropic's API terms prohibit using API requests to train models. We have a data processing addendum with Anthropic confirming this.
Anthropic never sees your account credentials, full dataset, payment details, or OAuth tokens for connected platforms.
What AskBiz Adds on Top
Claude is a general-purpose AI. AskBiz makes it a business intelligence specialist by:
- Data retrieval — pulling the right subset of your data before querying Claude
- System prompting — instructing Claude to behave as a careful business analyst, cite its sources, flag uncertainty, and refuse non-business requests
- Output structuring — parsing Claude's response into structured formats (charts, tables, action cards)
- Confidence scoring — adding our own confidence layer based on data completeness and recency
- Intent detection — routing certain questions directly to Business Tools rather than open-ended AI chat
- Guardrails — additional content filters layered on top of Claude's own safety systems