Our Transparency Commitments
AskBiz's commitments to users about what we will always disclose, what we will never hide, and how we hold ourselves accountable.
What We Always Disclose
AskBiz commits to always disclosing:
- Which AI model we use — model provider, model name, and version. Published in the AI Changelog and on this page.
- When the AI model changes — minimum 7 days advance notice for model updates, published in the Changelog.
- Accuracy metrics — updated quarterly. We will never selectively publish only good metrics.
- Known limitations — documented in our methodology articles and the 'What the AI Knows and Doesn't Know' article. We expand this list as we discover new limitations.
- Enforcement actions — aggregate statistics published quarterly in the Enforcement Transparency Report.
- Law enforcement requests — aggregate statistics published in the Annual Transparency Report.
- Material changes to data handling — 30 days advance notice for UK/EU users, per GDPR requirements.
- Sub-processor changes — 30 days advance notice.
What We Will Never Hide
Regardless of business pressure, reputational concerns, or competitive considerations, AskBiz commits to never hiding:
- A confirmed data breach (we will notify within 72 hours of discovery, per GDPR)
- A significant decline in AI accuracy (we publish actual measured numbers, not curated ones)
- A known systematic error pattern in the AI (we will disclose in the Changelog and notify affected users)
- A law enforcement request that results in user data disclosure (we notify users where legally permitted)
- A material change to how we use your data (we notify before the change takes effect, not after)
How We Hold Ourselves Accountable
These are commitments, not just aspirations. The mechanisms that hold us to them:
- Public record: This Transparency Centre is public and indexed by search engines. Changes to commitments are visible in the page's version history.
- Regulatory obligations: GDPR, EU AI Act Article 13, and UK Online Safety Act create legal obligations that overlap with many of these commitments. Breaching them is not just a trust issue — it carries regulatory consequences.
- User rights: UK and EU users have legally enforceable rights to accurate information about AI systems. Any material misrepresentation here is actionable.
- Quarterly review: This Transparency Centre is reviewed by our legal and product teams every quarter. The last review date is shown at the top of each article.