Supplier Scorecard Explained

The supplier scorecard gives each of your connected suppliers a performance rating across four dimensions:

• Delivery reliability — the percentage of purchase orders delivered on or before the agreed date
• Quality — the percentage of received units that passed inspection without defect or return
• Lead time accuracy — how closely actual lead times match the supplier's quoted lead time
• Price stability — how much the unit price has varied across orders over the past 12 months

Each dimension is scored 0-100 and combined into an overall supplier score.

Supplier scorecard data flows from your connected inventory management system (Cin7, Dear, Linnworks, etc.) or from manually logged delivery events in AskBiz. If your inventory system is not connected, you can log purchase orders and delivery receipts manually in Inventory → Purchase Orders.

The more complete your purchase order data, the more accurate your supplier scores. At least 5 completed purchase orders are needed before AskBiz generates a meaningful score for a supplier.

Each supplier receives a Red, Amber, or Green rating based on their overall score:

• Green (70-100): Supplier is performing to or above your expectations. Suitable for expanding volume or offering longer-term contracts.
• Amber (50-69): Supplier has notable weaknesses in one or more dimensions. Monitor closely and raise performance expectations.
• Red (0-49): Supplier is significantly underperforming. Immediate conversation needed and contingency sourcing should be considered.

You can adjust the score thresholds for each rating in Settings → Supplier Scorecard Thresholds.

The scorecard generates an exportable performance report showing a supplier's scores over time. This is valuable negotiating evidence:

• A supplier with consistently poor delivery reliability has weaker grounds to push for a price increase
• A supplier with excellent quality and delivery scores can justify premium pricing or preferential allocation requests from you
• Presenting data rather than anecdote makes performance conversations professional and objective rather than adversarial

Set minimum performance targets for each supplier in Inventory → Suppliers → [Supplier Name] → Set Targets. When a supplier's score on any dimension falls below your set target for two consecutive months, AskBiz will alert you by email and flag the supplier in your dashboard.