File Upload Troubleshooting
Common file upload problems and how to fix them — parsing errors, wrong row counts, and unsupported formats.
Upload failed#
If the upload itself fails:
- Check your internet connection
- Ensure the file is under 50 MB
- Ensure it's a .csv, .xlsx, or .xls file
- Try a different browser if the issue persists
Parsing error#
If the file uploads but shows an error status:
- Empty file — the file has no data rows after the header
- No header row — the first row must contain column names, not data
- Corrupt file — the file may be damaged. Try re-exporting from the source application
- Encoding issues — save your CSV as UTF-8 encoded if you see garbled characters
Wrong row count#
If the row count looks wrong:
- AskBiz counts data rows only (the header row is not counted)
- Blank rows at the end of your file are skipped
- If your Excel file has multiple sheets, only the first sheet is read
Columns not detected correctly#
If AskBiz doesn't recognise your columns:
- Rename columns to use standard business terms (Revenue, Quantity, Margin, etc.)
- Remove merged cells in Excel files
- Ensure the header row is the very first row (no title rows above it)
Frequently Asked Questions
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