Supplier Scorecard Guide

The Supplier Scorecard grades each of your suppliers from A (excellent) to F (failing) based on their delivery, quality, responsiveness, and cost competitiveness. It gives you an objective, data-driven view of which suppliers to prioritise, renegotiate with, or replace.

The scorecard pulls from:

• Shipment data — on-time delivery rate, lead time consistency
• Order history — defect/return rate attributed to supplier product quality
• Manual logs — you can add notes, issues, and communications manually
• CSV imports — upload a supplier history spreadsheet if you're onboarding an existing dataset

• A (85–100) — Reliable, high-quality, cost-competitive. Prioritise and build relationship.
• B (70–84) — Solid performer with minor issues. Worth maintaining.
• C (55–69) — Inconsistent. Address specific weaknesses in your next negotiation.
• D (40–54) — Significant reliability or quality issues. Have a backup supplier in place.
• E (25–39) — Failing on multiple dimensions. Begin supplier transition.
• F (0–24) — Critical failure. Immediate action required.

Add suppliers manually from the Scorecard tool, or they're imported automatically from connected shipment records. To add a manual note (e.g. a late delivery or quality issue):

1. Open the supplier card

2. Click Log Issue

3. Select the type: Delivery Delay, Quality Issue, Communication Problem, Invoice Dispute

4. Enter details and date

5. Save — the issue is factored into the score immediately