How to Use the Help Centre — Step by Step

On every page in AskBiz, you will see an orange circle with a question mark in the bottom-right corner of your screen. This is the Help Widget. Tap or click it to open a compact help panel without leaving the page you are on.

The panel slides open above the button and gives you instant access to search, contextual suggestions, and quick links — all without navigating away from your current work.

At the top of the Help Widget is a search bar. Start typing your question or topic — for example "M-Pesa setup", "EBITDA", "payment methods", or "how to add staff". Results appear live as you type, showing the top 5 matching articles.

Each result displays the topic category in orange (e.g. Mobile Money Payments) and the article title below it. Click any result to go directly to the full article.

Tip: Search for what you are trying to do, not error messages. "Connect Shopify" finds better results than "Error 403".

If you do not search, the Help Widget automatically suggests articles relevant to the page you are currently viewing. For example:

• On the POS / Sell page → you see POS-related help articles
• On Settings → you see account and configuration articles
• On the Intelligence page → you see alerts and analytics articles
• On the Ask page → you see articles about asking AskBiz questions
• On the Dashboard → you see data analysis and reporting articles

This means the most relevant help is always one tap away, without you needing to know what to search for. If no page-specific match exists, the widget shows popular articles instead.

Below the contextual suggestions, the widget shows three Quick Links:

• Getting started — takes you to the Getting Started topic with setup guides and onboarding walkthroughs
• FAQ — a dedicated FAQ page answering the most common questions across all topics
• Glossary — definitions of business and AskBiz-specific terms (EBITDA, churn, anomaly detection, STK push, etc.)

These are useful when you are new to AskBiz or encounter a term you do not recognise.

At the bottom of the widget, click Full Help Centre → to open the complete help page at /help. This gives you the full browsable experience:

• Search bar at the top with autocomplete suggestions — use Cmd+K (Mac) or Ctrl+K (Windows) to focus the search bar from anywhere on the page
• Topic cards — coloured cards for each major topic (Getting Started, Point of Sale, Mobile Money, Intelligence, Privacy, etc.). Click a topic to filter articles to that category
• All articles — browse every article with pagination (20 articles per page). Scroll down and click Load More to see additional articles
• NEW badges — articles updated in the last 45 days show a NEW tag so you can spot recently added or updated content

Each help article is a dedicated page with:

• Breadcrumb at the top showing the topic category — click it to see all articles in that topic
• Title and description — what the article covers
• Read time — estimated minutes to read the full article
• Sections — the article is broken into clear sections with headings. Each section covers one concept or step. Scroll through them in order, or jump to the section you need
• FAQ accordion — at the bottom, frequently asked questions specific to this topic. Click a question to expand the answer
• Related articles — links to other articles on related topics, so you can keep exploring without going back to search

Click the orange button again (now showing ×) to close the Help Widget and return to your work. The widget remembers nothing between opens — each time you open it, it starts fresh with contextual suggestions for your current page.

If you navigated to a full help article, use your browser's back button or the AskBiz sidebar to return to where you were working.