Frequently Asked Questions

AskBiz is an AI-powered business intelligence platform for small and medium-sized businesses. It connects to your existing tools — Shopify, QuickBooks, Stripe, Amazon, Xero, and more — and lets you ask plain-English questions about your business data, track KPIs, set up automated alerts, and generate reports.

Most users are seeing real insights within 5 minutes of signing up. Connect your first data source (e.g. Shopify or QuickBooks), wait for the initial sync (1–5 minutes), and your Business Pulse score and dashboard populate automatically. No data team or technical knowledge required.

No. AskBiz is designed for business owners and managers, not analysts. You interact with your data using plain English — just ask a question. There's nothing to code or configure.

Yes. AskBiz offers a 14-day free trial with full access to all features. No credit card required to start. After the trial, you choose a plan that fits your business size.

AskBiz connects to Shopify, Amazon, WooCommerce, Etsy, eBay, TikTok Shop, QuickBooks, Xero, Stripe, PayPal, Google Analytics, and more. New integrations are added regularly.

Yes. AskBiz uses bank-grade AES-256 encryption for data at rest and TLS 1.3 in transit. All connections to your tools are read-only. We are GDPR compliant with data stored on EU servers.

No. AskBiz only requests read-only access to your connected tools. It cannot create, modify, or delete any records in your source systems.

Sync frequency depends on your plan: Starter syncs daily, Growth every 6 hours, Business every hour, Enterprise near real-time. You can also trigger a manual sync at any time.

The first sync can take a few minutes for larger accounts. Refresh after 5 minutes. If still empty, check Settings → Integrations for sync status.

AskBiz has four plans: Starter, Growth, Business, and Enterprise. Pricing is based on connected data sources and team members. See the Plans & Pricing page for current pricing.

Yes. Cancel at any time from Settings → Billing → Cancel Plan. Your access continues until the end of your current billing period. No cancellation fees.

Yes — annual billing saves approximately 20% compared to monthly billing.

AskBiz will notify you before you hit plan limits. You won't be charged automatically — you'll be prompted to upgrade.

Business Pulse is a 0–100 score summarising your overall business health. It weighs revenue growth, profit margin, cash flow, customer retention, and other key metrics into a single number.

Ask AskBiz is a conversational AI trained on your connected business data. Ask a plain-English question and it queries your live data to give you an accurate, specific answer.

Yes. Go to Alerts → New Alert and define a condition. Alerts run automatically and notify you by email.

Yes. AskBiz supports businesses globally. The platform works in any currency, and integrations work across all regions.

Yes. Go to Settings → Team → Invite Member. You can assign roles (Admin, Analyst, Viewer) to control access.

AskBiz stores data on AWS servers located in the EU (Ireland, eu-west-1). Custom data residency options are available for Enterprise customers.

Yes. Request deletion at any time from Settings → Privacy → Delete Account, or email hello@askbiz.co. Deletion is completed within 30 days per GDPR.

Email hello@askbiz.co — we typically respond within 2 business hours (Mon–Fri, 8am–6pm GMT). Business plan users get priority support.