Account & Billing

Plans Comparison: Free, Growth & BusinessPopular

Compare AskBiz Free, Growth (£19/mo), and Business (£49/mo) plans. Full feature breakdown, what each plan includes, and how to choose the right one.

How to Upgrade or Downgrade Your Plan

Step-by-step instructions for upgrading to Growth or Business, or downgrading your AskBiz plan. Understand proration and billing cycle changes.

How to Cancel Your Subscription

How to cancel AskBiz Growth or Business plan. What happens to your data, your connected sources, and your Pulse score when you cancel — and how to export everything before you go.

Invoices & Receipts

How to download VAT invoices and payment receipts from AskBiz for your accountant or expense claims. Covers VAT numbers, EU reverse charge, accounting software tips, and international billing.

Managing Your Payment Method

How to add, update, or remove payment methods on your AskBiz account — including credit cards, debit cards, and what to do if a card expires.

What Happens When a Payment Fails

What AskBiz does when a subscription payment fails, how long your account stays active, and how to resolve a failed payment quickly.

Understanding Your Billing Cycle

How AskBiz billing cycles work — when you are charged, what happens at renewal, and how proration works when you change plans mid-cycle.

How Team Seat Billing Works

Understand how AskBiz bills for multiple team members, what counts as a seat, and how to manage seats to control costs.