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Getting Started with AskBiz POS Adding and Managing POS Staff Members Scanning Products with Your Camera Processing a Sale Step by Step Managing Your POS Inventory

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Getting Started with AskBiz POSSet up AskBiz POS from scratch — enable the module, add your first products, configure tax settings, and process your first test sale in under 10 minutes.

Processing a Sale Step by StepWalk through the full AskBiz POS sale flow — add items, apply discounts, choose a payment method, and complete the transaction with a receipt.

Viewing POS Data in Dashboards and ReportsYour POS transactions feed directly into AskBiz dashboards. Learn how to set up a retail dashboard, read POS widgets, and schedule reports for your team.

Managing Multiple Branches in AskBiz POSSet up and manage multiple store locations with separate inventory, branch-locked staff, stock transfers, and consolidated owner reporting.

Getting Started with Repair & Service JobsLearn how to enable the repair and service jobs feature in AskBiz POS, configure staff roles, and understand the end-to-end repair workflow.

Understanding POS Staff RolesA complete guide to the six AskBiz POS staff roles — cashier, inventory, repair/engineer, supervisor, and manager — including what each can do, the permission hierarchy, and how to assign and change roles.

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Getting Started with AskBiz POSSet up AskBiz POS from scratch — enable the module, add your first products, configure tax settings, and process your first test sale in under 10 minutes.

Adding and Managing POS Staff MembersInvite staff to your AskBiz POS, assign roles, set permissions, and track who processes each sale — all without sharing your main account login.

Scanning Products with Your CameraUse your phone or tablet camera to scan barcodes and QR codes at the point of sale. Learn how to set up the scanner, link barcodes to products, and troubleshoot common issues.

Processing a Sale Step by StepWalk through the full AskBiz POS sale flow — add items, apply discounts, choose a payment method, and complete the transaction with a receipt.

Managing Your POS InventoryAdd, edit, categorise, and organise products in your AskBiz POS inventory. Learn how to set prices, manage variants, and keep your product catalogue clean.

Restocking Products and Updating QuantitiesRecord stock deliveries, adjust quantities, set low-stock alerts, and keep your POS inventory accurate so you never oversell or miss a restock.

Processing Full and Partial RefundsRefund a full transaction or specific line items through AskBiz POS. Understand refund permissions, how refunds affect reporting, and how to handle edge cases.

Amending and Correcting TransactionsFix mistakes in completed POS transactions — wrong product, incorrect quantity, or wrong payment method — without losing your audit trail.

Setting Up WhatsApp ReceiptsSend digital receipts to customers via WhatsApp after each POS sale. Configure the WhatsApp integration, customise your receipt template, and manage opt-in.

VAT and Tax Settings for POSConfigure VAT rates, tax-inclusive or tax-exclusive pricing, and ensure your POS transactions comply with HMRC requirements for UK businesses.

Viewing Daily Sales and Revenue StatsCheck today's sales, revenue, average basket size, and top-selling products from the AskBiz POS dashboard. Understand your daily stats at a glance.

Tracking Staff Sales PerformanceSee which staff members are selling the most, compare performance across shifts, and use data to coach your team — all from the AskBiz POS reports.

Exporting POS Transaction DataExport your POS sales, inventory, and staff data as CSV or PDF. Send reports to your accountant, import into spreadsheets, or back up your records.

Troubleshooting: Camera Not WorkingFix common camera issues in AskBiz POS — permission denied, black screen, slow scanning, or camera not detected. Step-by-step troubleshooting for all devices.

Troubleshooting: Login and Magic Link IssuesFix common POS login problems — magic link not arriving, link expired, staff PIN not working, and session timeout issues.

HMRC Compliance and Digital Record-Keeping for POSUnderstand your HMRC obligations when using a POS system — Making Tax Digital, VAT record-keeping, and what transaction data you must retain.

GDPR and Customer Data Protection at Point of SaleHow to handle customer data collected through your POS system in compliance with UK GDPR — consent, retention, subject access requests, and staff responsibilities.

UK Receipt Requirements: What Must Appear on a POS ReceiptLegal requirements for till receipts in the UK — what information must be included, VAT receipt rules, and how AskBiz POS handles compliance automatically.

Viewing POS Data in Dashboards and ReportsYour POS transactions feed directly into AskBiz dashboards. Learn how to set up a retail dashboard, read POS widgets, and schedule reports for your team.

Asking AskBiz AI About Your POS DataUse AskBiz AI chat to ask questions about your POS transactions in plain English — revenue trends, product performance, staff metrics, and more.

Managing Multiple Branches in AskBiz POSSet up and manage multiple store locations with separate inventory, branch-locked staff, stock transfers, and consolidated owner reporting.

Transferring Stock Between BranchesMove inventory between your store locations with the stock transfer workflow. Learn how to initiate, receive, and cancel transfers.

Assigning Staff to Specific BranchesLock cashiers and inventory staff to a specific branch so they can only access their location's data and process sales there.

Viewing POS Data by BranchUse the branch picker to filter your POS dashboard by location. See revenue, sales, inventory, and staff for a specific branch or across all locations.

AI Insights Across Multiple BranchesHow AskBiz AI aggregates data from all your branches to give you cross-location insights, comparisons, and alerts.

What Happens When Your Internet Drops During a SaleAskBiz POS can handle brief connectivity loss. Learn what works offline, what does not, and how transactions sync when you reconnect.

Using the Sales MapView geo-tagged transactions on an interactive map in your POS admin dashboard. Learn how to enable location on cashier devices, what the green dot means, and what each map pin shows.

Selling Items by Weight (kg)Set up kg items in your AskBiz POS inventory, enter decimal quantities on the sell screen, and understand how totals recalculate live and how weight sales appear on receipts.

Opening and Closing ShiftsUse AskBiz POS shift management to record opening cash balances, close shifts with a physical cash count, and track variances for end-of-day reconciliation.

Getting Started with Repair & Service JobsLearn how to enable the repair and service jobs feature in AskBiz POS, configure staff roles, and understand the end-to-end repair workflow.

Checking In a Device for RepairStep-by-step guide to creating a new service job, capturing customer and device details, recording faults, and taking intake photos.

Quoting Customers for RepairsLearn how to build repair quotes using service presets or custom pricing, send them via WhatsApp or email, and manage customer approvals.

Assigning Engineers to Repair JobsHow to assign and reassign engineers to service jobs, manage engineer skills, and handle additional issues discovered during repair.

Tracking Parts Used in RepairsAdd parts from your inventory to repair jobs, track costs per job, and let AskBiz automatically deduct stock when parts are used.

Completing Repairs and Customer CollectionMark repair jobs as complete, capture checkout photos, link payments, and manage the customer collection process.

Managing Repair WarrantiesUnderstand how AskBiz automatically creates warranties for completed repairs, manage warranty terms, and handle warranty claims.

Creating Service Presets for Common RepairsSet up reusable service presets with standard pricing, estimated times, and required parts to speed up quoting and maintain consistency.

Customer Notifications for Repair JobsConfigure WhatsApp and email notifications that keep customers informed at every stage of their repair, from intake to collection.

Repair Revenue and AnalyticsView repair metrics on your POS dashboard, analyse margins per job, and use AI chat to query repair performance data.

Running Multiple Sectors from One POS AccountHow to manage Restaurant, Retail, Repair, and Salon from a single AskBiz account — with separated intelligence, staff permissions, and a unified owner view.

Assigning Staff to SectorsHow to assign each staff member to their sector so they only see what is relevant to them when they log in at pos.askbiz.co.

Filtering by Branch and Sector Across Your DashboardHow the Branch and Sector filter dropdowns work — and how they affect every tab of your POS dashboard, from Overview through to Audit.

Getting Started with AskBiz Restaurant POSHow to activate the Restaurant sector, set up your menu, assign staff, and start processing orders at pos.askbiz.co/restaurant.

The Restaurant Daily BriefHow AskBiz generates an AI-powered morning intelligence summary for your restaurant — and what to do with it.

Managing Restaurant OrdersHow to create, manage, and close orders in the AskBiz restaurant interface — from table to payment.

Understanding POS Staff RolesA complete guide to the six AskBiz POS staff roles — cashier, inventory, repair/engineer, supervisor, and manager — including what each can do, the permission hierarchy, and how to assign and change roles.

Using the POS Audit TrailLearn what the AskBiz POS audit log records, how to access it in the admin panel, filter by staff, event type, or date, and how to use it for dispute resolution and compliance.