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Getting Started with AskBiz POS Adding and Managing POS Staff Members Scanning Products with Your Camera Processing a Sale Step by Step Managing Your POS Inventory

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Getting Started with AskBiz POSHow AskBiz POS actually gets set up — a business type you choose at signup, not a settings toggle — plus adding your first products and processing a test sale.

Processing a Sale Step by StepWalk through the full AskBiz POS sale flow — add items, apply discounts, choose a payment method, and complete the transaction with a receipt.

Viewing POS Data in Your Dashboard and ReportsYour POS transactions feed directly into your AskBiz dashboard in real time — no export step, no separate dashboard builder. Here's where to actually see the numbers.

Managing Multiple Branches in AskBiz POSWhat multi-branch support in AskBiz POS covers today — staff can be assigned to a branch — and what's not yet built: a branch management screen or a dashboard branch filter.

Getting Started with Repair & Service JobsHow AskBiz's repair and service-job workflow actually works: it's a business type you choose at signup, not a settings toggle, and it spans two apps — your staff till and your owner dashboard.

Understanding POS Staff RolesA complete guide to the six AskBiz POS staff roles — cashier, inventory, repair/engineer, supervisor, and manager — including what each can do, the permission hierarchy, and how to assign and change roles.

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Getting Started with AskBiz POSHow AskBiz POS actually gets set up — a business type you choose at signup, not a settings toggle — plus adding your first products and processing a test sale.

Adding and Managing POS Staff MembersAdd staff to your AskBiz POS with a phone number or email and a PIN, assign roles, and track who processes each sale — all without sharing your main account login.

Scanning Products with Your CameraAskBiz POS identifies products from a photo using AI visual recognition — not barcode or QR scanning. Learn how to photograph a product, what happens on a match or no-match, and what to do when it doesn't work.

Processing a Sale Step by StepWalk through the full AskBiz POS sale flow — add items, apply discounts, choose a payment method, and complete the transaction with a receipt.

Managing Your POS InventoryAdd, edit, categorise, and organise products in your AskBiz POS inventory. Learn how to set prices, manage variants, and keep your product catalogue clean.

Customer Credit Accounts (Debt Book)Track pay-later customer balances in AskBiz POS Retail — including bulk-importing an existing paper debt book with your camera — and record repayments.

Restocking Products and Updating QuantitiesRecord stock deliveries, adjust quantities, set low-stock alerts, and keep your POS inventory accurate so you never oversell or miss a restock.

Ordering Stock from Suppliers with Purchase OrdersCreate a purchase order from your low-stock items, send it to a supplier over WhatsApp, and log deliveries against it as stock arrives — from the Purchase Orders tile in POS Retail Operations.

Processing Full and Partial RefundsRefund a full transaction or specific line items through AskBiz POS. Understand refund permissions, how refunds affect reporting, and how to handle edge cases.

Amending and Correcting TransactionsFix mistakes in completed POS transactions — wrong product, incorrect quantity, or wrong payment method — without losing your audit trail.

Setting Up WhatsApp ReceiptsSend digital receipts to customers via WhatsApp after each POS sale. What the itemised receipt image looks like, when it falls back to a short text confirmation, and how to manage opt-in.

VAT and Tax Settings for POSConfigure VAT rates, tax-inclusive or tax-exclusive pricing, and ensure your POS transactions comply with HMRC requirements for UK businesses.

Viewing Daily Sales and Revenue StatsCheck today's sales, revenue, average basket size, and top-selling products from the AskBiz POS dashboard. Understand your daily stats at a glance.

Tracking Staff Sales PerformanceSee which staff members are selling the most, compare performance across shifts, and use data to coach your team — all from the AskBiz POS reports.

Exporting POS Transaction DataExport your POS sales, inventory, and staff data as CSV or PDF. Send reports to your accountant, import into spreadsheets, or back up your records.

Troubleshooting: Camera Not WorkingFix common camera issues when photographing products in AskBiz POS — permission denied, the photo picker not opening, or a photo that won't upload.

Troubleshooting: Login IssuesFix common POS login problems — phone or email not recognised, staff PIN not working, session timeout, and how to reset a forgotten account PIN yourself.

HMRC Compliance and Digital Record-Keeping for POSUnderstand your HMRC obligations when using a POS system — Making Tax Digital, VAT record-keeping, and what transaction data you must retain.

GDPR and Customer Data Protection at Point of SaleHow to handle customer data collected through your POS system in compliance with UK GDPR — consent, retention, subject access requests, and staff responsibilities.

UK Receipt Requirements: What Must Appear on a POS ReceiptLegal requirements for till receipts in the UK — what information must be included, VAT receipt rules, and how AskBiz POS handles compliance automatically.

Viewing POS Data in Your Dashboard and ReportsYour POS transactions feed directly into your AskBiz dashboard in real time — no export step, no separate dashboard builder. Here's where to actually see the numbers.

Asking AskBiz AI About Your POS DataUse AskBiz AI chat to ask questions about your POS transactions in plain English — revenue trends, product performance, staff metrics, and more.

Managing Multiple Branches in AskBiz POSWhat multi-branch support in AskBiz POS covers today — staff can be assigned to a branch — and what's not yet built: a branch management screen or a dashboard branch filter.

Transferring Stock Between BranchesMove inventory between your store locations with the stock transfer workflow. Learn how to initiate, receive, and cancel transfers.

Assigning Staff to Specific BranchesLock cashiers and inventory staff to a specific branch so they can only access their location's data and process sales there.

Viewing POS Data by BranchThere's no branch-filter picker on the dashboard yet — here's what branch-level visibility actually looks like today, and how to get a branch-specific answer via AI chat instead.

AI Insights Across Multiple BranchesHow AskBiz AI aggregates data from all your branches to give you cross-location insights, comparisons, and alerts.

What Happens When Your Internet Drops During a SaleAskBiz POS can handle brief connectivity loss. Learn what works offline, what does not, and how transactions sync when you reconnect.

Using the Sales MapView geo-tagged transactions on an interactive map in your POS admin dashboard. Learn how to enable location on cashier devices, what the green dot means, and what each map pin shows.

Selling Items by Weight (kg)Set up kg items in your AskBiz POS inventory, enter decimal quantities on the sell screen, and understand how totals recalculate live and how weight sales appear on receipts.

Opening and Closing ShiftsUse AskBiz POS shift management to record opening cash balances, close shifts with a physical cash count, and track variances for end-of-day reconciliation.

Getting Started with Repair & Service JobsHow AskBiz's repair and service-job workflow actually works: it's a business type you choose at signup, not a settings toggle, and it spans two apps — your staff till and your owner dashboard.

Checking In a Device for RepairStep-by-step guide to the real intake flow at pos.askbiz.co/repair: an AI device scan, condition photos with a pass/fail checklist, fault details, and what fires automatically once you submit.

Quoting Customers for RepairsHow repair pricing actually works today: one price per job, set from a preset or typed in directly, sent to the customer over WhatsApp, and approved by a reply — not an online approve/decline link.

Assigning Engineers to Repair JobsHow to assign a repair job to an engineer today — a plain staff list, set at intake or shortly after — and what AskBiz already tracks for smarter routing in future.

Tracking Parts Used in RepairsHow parts stock deduction really works in AskBiz repair jobs — automatic and accurate once a part is logged, with the current limits on adding and removing parts.

Completing Repairs and Customer CollectionHow marking a repair ready and collecting payment actually works — a single-tap status change, an optional progress-photo update for the customer, and a WhatsApp receipt on collection.

Managing Repair WarrantiesAskBiz automatically creates a 90-day warranty on every collected repair and re-detects it by serial number on a future visit — here's exactly how it works and its current limits.

Service Presets for Common RepairsWhat service presets are, how staff use them to speed up pricing a job today, and the current limits on creating or editing your own.

Customer Notifications for Repair JobsThe real notification set for repair jobs — six automatic WhatsApp messages across intake, quoting, and collection, one on/off switch, and why email notifications don't currently deliver.

Repair Revenue and AnalyticsWhat your Repair Hub dashboard actually shows, how repair revenue feeds your wider POS reporting, and what AskBiz AI chat can (and can't yet) tell you about your repair data.

Running Multiple Sectors from One POS AccountHow to manage Retail, Repair, Restaurant, Salon, Factory, and Logistics from a single AskBiz account — with separated intelligence, staff permissions, and a unified owner view.

Assigning Staff to SectorsHow to assign each staff member to their sector so they only see what is relevant to them when they log in at pos.askbiz.co.

Filtering by Branch and Sector Across Your DashboardHow the Branch and Sector filter dropdowns work — and how they affect every tab of your POS dashboard, from Overview through to Audit.

Getting Started with AskBiz Restaurant POSHow to activate the Restaurant sector, set up your menu, assign staff, and start processing orders at pos.askbiz.co/restaurant.

The Restaurant Daily BriefHow AskBiz generates an AI-powered morning intelligence summary for your restaurant — and what to do with it.

Managing Restaurant OrdersHow to create, manage, and close orders in the AskBiz restaurant interface — from table to payment.

Understanding POS Staff RolesA complete guide to the six AskBiz POS staff roles — cashier, inventory, repair/engineer, supervisor, and manager — including what each can do, the permission hierarchy, and how to assign and change roles.

Using the POS Audit TrailLearn what the AskBiz POS audit log records, how to access it in the admin panel, filter by staff, event type, or date, and how to use it for dispute resolution and compliance.