Troubleshooting: Login and Magic Link Issues

AskBiz POS staff members log in via magic link emails. If the email is not arriving:

1. Check spam/junk — magic links from AskBiz sometimes land in spam folders, especially on first use

2. Verify the email address — ask the account owner to check the address in Settings → POS → Staff. A single typo will send the link to the wrong inbox

3. Wait 2 minutes — email delivery can take up to 2 minutes during busy periods

4. Resend — the staff member can tap Resend Link on the login page. Only the most recent link is valid

5. Check email filters — corporate email systems sometimes block automated emails. Whitelist noreply@askbiz.co to prevent this

Magic links expire after 15 minutes for security reasons. If a staff member clicks an expired link, they will see an error message with a Request New Link button.

Common causes of expiry:

• The email sat in the inbox too long before being opened
• The link was opened on a different device from the one that requested it (magic links are device-bound)
• The account owner sent a new invitation, which invalidated the previous link

The fix is always the same: go to the POS login page and request a fresh link.

If a staff member's 4-digit PIN is rejected:

• Check caps lock is off — PINs are numeric, but some on-screen keyboards behave unexpectedly with caps lock
• Verify the PIN — the account owner can view and reset PINs in Settings → POS → Staff → [name] → Reset PIN
• Account deactivated — if the staff member has been paused or deactivated, their PIN stops working. Check their status in staff settings
• Wrong location — if you have multiple POS locations, PINs are location-specific. Make sure the staff member is logging into the correct location

POS sessions stay active for 12 hours by default. After that, the staff member is logged out and must re-authenticate with their magic link or PIN. This timeout protects against unattended devices being used by unauthorised people.

You can adjust the timeout period in Settings → POS → Security → Session Timeout. For high-security environments, reduce it to 1–4 hours. For convenience in trusted environments (e.g. your own shop with no public access), you can extend it to 24 hours.