Checking In a Device for Repair

From the Repair hub at pos.askbiz.co/repair, start a new intake. It walks through four short stages: device scan, condition photos, details, and submit.

Photograph the device's rear label or sticker. AskBiz reads it and extracts the model, serial number, manufacture date, storage, and colour automatically, with a confidence score. If the serial number matches a device that was collected under warranty before, you'll see a live "Under warranty" banner right here — no separate lookup needed.

Take up to four labelled photos (front, back, screen, sides), then work through a quick pass/fail/untested checklist covering screen, buttons, camera, and battery — a faster, more structured record than a single free-text condition note. Add any extra detail in the free-text notes field.

Enter the customer's name and phone number, describe the fault in free text, and pick the device type and priority. There's no saved-customer lookup yet — details are entered fresh each time, even for a returning customer. You can also assign an engineer here (a flat list of your repair staff) and enter an estimated price if you already know it.

If you entered a customer phone number, AskBiz automatically sends a WhatsApp intake confirmation the moment the job is created — including the price, if you set one. The confirmation screen then offers a send/resend quote button (only shown once a price exists), correctly labelled depending on whether the automatic message already went out.