Managing Repair Warranties
AskBiz automatically creates a 90-day warranty on every collected repair and re-detects it by serial number on a future visit — here's exactly how it works and its current limits.
Auto-created warranties#
The moment a repair job is marked Collected, AskBiz automatically creates a warranty record covering it — no action needed from staff. The warranty period is 90 days from the collection date, and a confirmation is sent to the customer over WhatsApp alongside the collection message.
The 90-day period isn't adjustable yet#
There's currently no settings screen to change the default period or turn automatic warranties off — 90 days applies to every collected job. If your business needs a different term, that's not configurable today.
How a warranty claim gets found#
There's no dedicated warranty-search screen today. The real mechanism is automatic: when a device comes back in for a new intake, AskBiz scans its serial number as part of the normal device-scan step and shows a live "Under warranty" banner right there if a match is found — no manual lookup needed.
Frequently Asked Questions
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