Tracking Staff Sales Performance

Your POS dashboard shows a staff leaderboard ranking your team by revenue and number of sales — a quick, at-a-glance view rather than a dedicated report with a full metric breakdown. For anything more specific — average basket by staff member, refund rate, or a particular date range — ask AskBiz AI Chat directly (see below); it can pull figures the leaderboard doesn't show.

AskBiz POS does have real shift tracking (opening/closing a shift with a cash count — see Opening and Closing Shifts), but it's a cash-accountability tool, not a pre-defined shift-pattern schedule, and today's leaderboard doesn't break performance down per shift. If you want to compare a person's performance to the time of day they usually work, that context is something to bring yourself when reading the numbers.

Staff performance data works best as a coaching tool, not a ranking system. Look for:

• Low items-per-transaction — this staff member might benefit from upselling training
• High refund rate — could indicate mis-selling or product knowledge gaps
• Consistently high average basket — learn what this person does differently and share it with the team

AskBiz AI can also help. Ask: *"Which staff member has the highest average basket this month, and what products are they selling most?"* to get actionable insights you can use in your next team meeting.

Performance tracking should be transparent with your team. Let staff know that individual sales data is recorded and how it will be used. In many jurisdictions, you are legally required to inform employees about workplace monitoring.

Staff members see only their own shift summary — not each other's figures. Owners and Managers can see the comparative leaderboard across the whole team.