Quoting Customers for Repairs
How repair pricing actually works today: one price per job, set from a preset or typed in directly, sent to the customer over WhatsApp, and approved by a reply — not an online approve/decline link.
Setting a price#
A repair job carries a single price, not an itemised quote. Set it either by picking a saved service preset (if your account has any set up — this pre-fills the price and estimated time) from your admin dashboard, or by typing a price directly during intake or when updating the job.
Sending the quote#
If a customer phone number was entered, AskBiz already sent the price automatically as part of the intake confirmation. From the job, you can also send or resend the quote message over WhatsApp at any time — the confirmation screen labels the button correctly depending on whether the automatic message already went out. Email quoting isn't functional yet, even where it's shown as an option — WhatsApp is the only channel that actually delivers today.
How customers respond#
The WhatsApp quote message asks the customer to reply YES to approve, or call to discuss — there's no clickable online approve/decline link. When the customer replies, a staff member manually marks the job Accepted (or Declined) from the ticket board or dashboard based on that reply.
Frequently Asked Questions
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