Customer Notifications for Repair Jobs

AskBiz sends these automatically over WhatsApp:

• Intake confirmation — the moment a job is created with a customer phone number, including the price if one's already set
• Quote — sent (or resent) whenever you choose to send it
• Ready for collection — fires once, when a job is marked Completed
• Collected — fires on collection
• Warranty confirmation — fires alongside the collected message
• Photo update — sent whenever you tap Share Update to send new progress photos

There's no separate "quote approved" notification — approval is a manual status change your staff make after the customer replies, not a system-triggered message. "Repair complete" and "ready for collection" are the same message, not two separate stages.

Every notification above is delivered over WhatsApp. Email is shown as an option in places but doesn't currently deliver — treat WhatsApp as the only channel your customers will actually receive right now.

You can turn notifications on or off, but as a single setting covering all of them — there's no way to enable some stages and disable others individually, and there's no free-text "send a custom message" composer. If you want to share something outside the standard messages, use Share Update on a job to send new photos with a short link.