Customer Notifications for Repair Jobs
Configure WhatsApp and email notifications that keep customers informed at every stage of their repair, from intake to collection.
Notification stages#
AskBiz sends notifications at key milestones: intake confirmation, quote sent, quote approved, repair complete, ready for collection, and warranty information. Each notification is triggered automatically when the job moves to the corresponding stage, requiring no manual effort from staff.
WhatsApp and email templates#
Notifications are sent via WhatsApp and email using professional templates that include your business name and job details. Templates are pre-configured but can be customised in POS Settings under Notification Templates. You can adjust the wording to match your brand voice.
Managing notification preferences#
You can enable or disable individual notification stages. For example, you might choose to send only the intake confirmation and ready-for-collection messages. Customer contact preferences are respected, so notifications are sent only via channels the customer has provided.
Frequently Asked Questions
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