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Point of Sale (POS)·4 min read·Updated 12 August 2026

Scanning Products with Your Camera

AskBiz POS identifies products from a photo using AI visual recognition — not barcode or QR scanning. Learn how to photograph a product, what happens on a match or no-match, and what to do when it doesn't work.

How camera scanning actually works#

AskBiz POS doesn't read barcodes or QR codes — there's no barcode decoding in the product at all. Instead, when you tap the camera/scan button on the sell screen, you photograph the product itself, and AskBiz sends that photo to an AI vision model, which identifies what the product is and matches it against your existing inventory by name and appearance.

This is deliberate: it's built for businesses where products often don't carry a scannable barcode at all — fresh produce, market-stall goods, and locally-made items — not just packaged retail stock with a printed code.

Scanning a product at sale#

On the sell screen, tap the camera button and photograph the product (or a clear, distinguishing part of its packaging). AskBiz identifies it against your inventory in a couple of seconds and adds it to the basket automatically on a confident match.

When there's no match#

If AskBiz can't confidently match the photo to anything in your inventory, it doesn't guess — it tells you no match was found so you can add the product manually or try a clearer photo instead. This is a deliberate accuracy choice: a wrong automatic match would be worse than asking you to confirm.

Tips for reliable scanning#

  • Fill the frame with the product and keep it well lit
  • Photograph a consistent, distinguishing angle for products that look similar (label facing the camera works well)
  • Clean the camera lens if photos are coming out blurry
  • If a product genuinely won't scan reliably, you can always add it to the basket by tapping it in the product grid or searching by name — camera scanning is a shortcut, not the only way in

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