Assigning Engineers to Repair Jobs

Pick an engineer from your repair staff list at intake, or shortly after from your admin dashboard (askbiz.co/pos → Services) while the job is still at Quoted or Accepted. The list shows every staff member with a repair-engineer role — it isn't filtered by skill or current workload. Once a job moves to In Progress, reassignment isn't available from either app; you'd need to note the change manually.

AskBiz already lets you record each engineer's skills and specialisations against your service presets behind the scenes. Automatic skill-based suggestions when assigning a job aren't available yet — assignment today is a flat list, regardless of what skills are on file.

By default, an engineer sees only the jobs assigned to them — managers and owners see every job across the team. If an engineer discovers additional issues during the repair, log them in the job notes and update the price if the extra work changes the cost; resend the quote so the customer sees the new figure before you continue.