My Data Is Not Syncing
What to do when your connected data source stops updating in AskBiz.
Check the integration status first
Go to Settings → Integrations. Each connected source shows a status indicator:
- Green (Active): syncing normally
- Yellow (Warning): last sync completed but with some errors — data is partial
- Red (Error): sync has failed — no new data since the last successful sync
- Grey (Paused): sync has been manually paused or your plan has been downgraded
Click the integration name to see the last sync timestamp and any error message.
Re-authorise the connection
The most common cause of a sync stopping is an expired or revoked authorisation token. This happens when:
- You changed your password on the connected platform
- A team member who authorised the connection left the business and their account was deactivated
- The connected platform revoked third-party access
To fix: click Reconnect on the failing integration and go through the OAuth flow again. This refreshes the authorisation without losing your historical data.
Check your plan limits
Some integrations are only available on certain plans. If you recently downgraded your AskBiz plan, integrations not supported on your new plan will be paused automatically. Check Settings → Plan to see which integrations your current plan supports.
Trigger a manual sync
If the integration shows Active but data still looks stale, trigger a manual sync: Settings → Integrations → [Platform] → Sync Now. Allow up to 10 minutes for the sync to complete. Refresh your dashboard after the sync finishes.
Still not working?
If re-authorising and manual sync do not resolve the issue, contact support via the chat icon in the bottom right of your dashboard. Include:
- Which integration is failing
- The error message shown in Settings → Integrations
- When the issue started
Our team typically responds within 2 hours on business days.