My Data Is Not Syncing
What to do when your connected data source stops updating in AskBiz.
Check the integration status first#
Go to Settings → Integrations. Each connected source shows a status indicator:
- Green (Active): syncing normally
- Yellow (Warning): last sync completed but with some errors — data is partial
- Red (Error): sync has failed — no new data since the last successful sync
- Grey (Paused): sync has been manually paused or your plan has been downgraded
Click the integration name to see the last sync timestamp and any error message.
Re-authorise the connection#
The most common cause of a sync stopping is an expired or revoked authorisation token. This happens when:
- You changed your password on the connected platform
- A team member who authorised the connection left the business and their account was deactivated
- The connected platform revoked third-party access
To fix: click Reconnect on the failing integration and go through the OAuth flow again. This refreshes the authorisation without losing your historical data.
Check your plan limits#
Some integrations are only available on certain plans. If you recently downgraded your AskBiz plan, integrations not supported on your new plan will be paused automatically. Check Settings → Plan to see which integrations your current plan supports.
Trigger a manual sync#
If the integration shows Active but data still looks stale, trigger a manual sync: Settings → Integrations → [Platform] → Sync Now. Allow up to 10 minutes for the sync to complete. Refresh your dashboard after the sync finishes.
Still not working?#
If re-authorising and manual sync do not resolve the issue, contact support via the chat icon in the bottom right of your dashboard. Include:
- Which integration is failing
- The error message shown in Settings → Integrations
- When the issue started
Our team typically responds within 2 hours on business days.
Frequently Asked Questions
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